Workplaces are more mobile and interconnected than ever, as many employees have the opportunity to work remotely. For many companies, this can be enough to enable the creation of a “bring your own device” policy, or BYOD.
Research firm Gartner reports that 90% of organizations will support some form of a BYOD program by 2017 and for personal devices to double enterprise-owned devices by 2018. Furthermore, Gartner also reports that implementing a BYOD program can also lead to 64% cost-savings, since the end-user will own the device.
Financially-savvy organizations will discover that these numbers make a BYOD program an attractive option. However, incorrect BYOD implementations could also lead to major IT headaches and security issues. Today, we share some considerations all IT administrators should consider before diving headfirst into their BYOD program.
Oracle updates Service Cloud, Social Cloud so companies can analyze customer comments
“Tech giant Oracle rolled out Monday new features for its Service Cloud and Social Cloud – all with the intention of creating a better way for companies to harness customer data and feedback via social channels.
Service Cloud now has Community Self-Service, which means customers of a particular company can ask questions and receive answers from peers, all while having those conversations take place under the watchful eye of the company. Oracle said this also helps prevent an overload of questions directed at company contact centers since customers may help each other.”
End of U.S. oversight of Internet’s domain name overseer delayed to next year
“U.S. oversight of the Internet Corporation for Assigned Names and Numbers, the coordinator of the Internet’s domain name system, will continue through September next year and perhaps even beyond.
The Internet global multi-stakeholder community needs time to complete its work, have the plan reviewed by the U.S. government and then put it into action if approved, the U.S. Department of Commerce said Monday.”
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As a technology administrator for your company, you’ve witnessed employees bring in their own devices to be more productive. “Bring your own device” or BYOD is becoming a hot workplace trend, with 74% of companies allowing their employees to use their own devices for work related purposes.
Combined with cloud, the prospect of employee-owned devices is enough to scare fear into even the strongest of IT managers. While some organizations have adopted rogue IT as the standard, others are still exploring solutions to help them manage the influx of technology.
One solution IT administrators can explore is Microsoft Azure Active Directory, a multi-tenant cloud based directory and identity management service run out of 28 data centers worldwide. Azure Active Directory (AD) provides an affordable and easy solution to give employees and businesses the ability to use single sign on (SSO) to access cloud applications like Office 365, Salesforce.com, and Dropbox. Azure AD is already integrated for those who have Office 365 and other Microsoft applications already in use within their organization.