by Aurelien Parment | Aug 21, 2015 | Tech News
Oracle updates Service Cloud, Social Cloud so companies can analyze customer comments
Caroline Wall
“Tech giant Oracle rolled out Monday new features for its Service Cloud and Social Cloud – all with the intention of creating a better way for companies to harness customer data and feedback via social channels.
Service Cloud now has Community Self-Service, which means customers of a particular company can ask questions and receive answers from peers, all while having those conversations take place under the watchful eye of the company. Oracle said this also helps prevent an overload of questions directed at company contact centers since customers may help each other.”
End of U.S. oversight of Internet’s domain name overseer delayed to next year
John Ribeiro
“U.S. oversight of the Internet Corporation for Assigned Names and Numbers, the coordinator of the Internet’s domain name system, will continue through September next year and perhaps even beyond.
The Internet global multi-stakeholder community needs time to complete its work, have the plan reviewed by the U.S. government and then put it into action if approved, the U.S. Department of Commerce said Monday.”
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by Aurelien Parment | Aug 19, 2015 | Company News, Small Business
Those who operate a small business know how hard it is to win the daily battles. Whether it is meeting with employees who are out of office, staying in touch with clients or accessing the most up to date data. You need it to be fast and easy.
Luckily, there are a lot of business tools out there to help you get the job done. One of most comprehensive packages of tools is Microsoft Office 365. It provides enterprise-like power, but designed with the small business in mind. Office 365 from myhosting includes tools that everyone knows and is familiar with like Word, Excel and PowerPoint. The big selling point however is that the technology barriers are gone. If you don’t have IT resources, now you can easily start using cloud-based business software. Our team will set you up, migrate email and take care of all those updates.
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by Aurelien Parment | Aug 18, 2015 | Small Business, Tech News
As a technology administrator for your company, you’ve witnessed employees bring in their own devices to be more productive. “Bring your own device” or BYOD is becoming a hot workplace trend, with 74% of companies allowing their employees to use their own devices for work related purposes.
Combined with cloud, the prospect of employee-owned devices is enough to scare fear into even the strongest of IT managers. While some organizations have adopted rogue IT as the standard, others are still exploring solutions to help them manage the influx of technology.
One solution IT administrators can explore is Microsoft Azure Active Directory, a multi-tenant cloud based directory and identity management service run out of 28 data centers worldwide. Azure Active Directory (AD) provides an affordable and easy solution to give employees and businesses the ability to use single sign on (SSO) to access cloud applications like Office 365, Salesforce.com, and Dropbox. Azure AD is already integrated for those who have Office 365 and other Microsoft applications already in use within their organization.
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by Aurelien Parment | Aug 14, 2015 | Tech News
Going to the Cloud? Avoid these Mistakes
Bill Kleyman
“Cloud computing is a powerful, agile model that can positively impact pretty much any business out there. As long as it’s deployed properly, that is. This means good planning, a solid infrastructure, and a use-case which directly fits what the cloud can deliver.
In reality, almost all organizations using the Internet are utilizing some element of cloud computing. The differentiator is the extent and which model of the cloud is being deployed. In fact, global spending on IaaS is expected to reach almost $16.5 billion in 2015, an increase of 32.8 percent from 2014, with a compound annual growth rate (CAGR) from 2014 to 2019 forecast at 29.1 percent, according to Gartner’s latest forecast. The report notes that over time, many businesses, especially in the midmarket, will eventually migrate away from running their own data centers in favor of relying primarily on infrastructure in the cloud.”
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